Jennifer and I swapped and an item broke through no fault of her own (it was really well packaged), but really rough handling through the USPS. I let her know just because I wanted her to know how hard the USPS is on packages. She immediately ordered me a replacement item, although I in no way wanted her to go through all the effort and expenditure! I can't believe she did that, even though I was very happy with the swap before she did it. She went above and beyond any swap responsibility!!! I just wanted her to know that she is much appreciated!!