We talk a lot on here about the importance of good customer service (or lack thereof) in sub boxes. I'd like to share a recent encounter with Penny + Grace.
I received the rose gold infinity set in a swap and liked it so much I signed up for a subscription. A couple days ago the bracelet broke. After receiving an email from Penny + Grace today that my June order was shipping, I figured it couldn't hurt to email them to explain the situation and see if they had any extras. I was asking to buy the set it they had any. I got a quick response back - they would pull my box and add the bracelet before shipping as a bonus! What a class act. Amazing how much goodwill that simple action engendered!