Hello everyone, I'm having issues that I've never had with a subscription box before and I need advice.
So I got a 6 month sub to Emma & Chloe, and the first 6 months there was no problem. In May (I believe) my sub auto renewed, I got my May box, fine. June rolls around, and no box. I emailed CS and they got right on it, I think I had my box 7-10 days after I emailed.
Now July comes around, no shipping notification, no box. I wait until 7/31 and again send CS an email asking what is going on, it's the second month I've had to email d/t no box, etc. A couple of days later, I get a response. I'll just copy and paste what it says...
sorry about the wait, there is no issue with your order it just needs to be fulfilled, you will receive email confirmation as soon as its done.
So, they are acknowledging that they have my money, they just apparently haven't gotten around to it yet? And btw, it is now August 7, and no shipping notice, no box, nothing.
So my question is, what do I do now? Like I said, I've never had this happen before...I've seen some people on here talking about disputing the charges through their credit card, but where I've received 2 out of 6 boxes from the 6 month sub, would I be able to do that?
Am I being ridiculous? I don't think I am...I mean frankly I don't feel like I should have to hound a company for something that I've already paid for.... I guess if nothing else, let this be a warning to people out there who are thinking of subbing to Emma & Chloe. It's unfortunate because their jewelry is cute, but I almost feel like I've been scammed