This is my first official post ever! Lol And I've been here a year and a half.
WARNING: I tend to ramble on, so sorry ahead of time :-)
I've subbed on and off and picked up a few one offs from OP over the last year and a half. In maybe 6 or 7 boxes only one or two has NOT had an issue. But they were always receptive and corrected the issue, sometimes quickly and sometimes not so quickly.
This past January, the box with the FIlorga that was expiring in like a month. They assured me they would have the vendor send me a replacement. No worries on my end, they always came through so I didn't think anything about ordering the next box which is the one that had the Camille Enrico variable item, which was missing from my box. I only got a few items, like the shampoo, hair mask, little bracelet thing, the pouch? I have a photo somewhere I took so I could send it to them to show exactly what was in my box.
I contacted them the day of delivery since I had been looking forward to ANY of the variable items. I was once again assured that they would take care of it. Since then, February, I have sent them reminder messages every other week or so, depending on what their latest response was. I was told it was coming from France, then it was in an approval stage and then it was in fulfillment. I did not get the next box and I let them know that as well. They stopped responding about a month ago so I sent one last email a week ago saying I was going to contact the BBB as well as another agency for their state commerce center. I did get a message back saying they were going to send me shipping confirmation when my package went out. Two days later I received:
The Gold 48K Cream from the latest box
Two nail polishes, the pale blue and pale pink
Small round tin of candies
Now, I know the RV actually probably comes out in my favor with these items BUT I for some reason feel very negative about them still. I know there is only so much you can expect from other people and at some point your "demands" become unreasonable and petty. I do LOVE their boxes, what I don't use I swap and they swap very well so I have no complaints there.
AM I unreasonable in thinking I deserved something extra? Or some other indication that my business was appreciated and still desired?
Set my mind straight if you would. lol