I guess there's nothing I can do about Glossybox's awful customer service, and I just really wanted to vent. Glossybox was my first sub box (before I discovered MSA and the beautiful world of sub boxes) and I stuck with them for the last 2 years.
A few months back, I chose not to renew my sub, and since I had lots of glossdots, I redeemed them for a free box this May. Come May, I get a tracking number and next thing I know, the box goes missing despite USPS stating that it's delivered. I talked to USPS, I filed a claim, and I got in touch with Glossybox. After a month with long periods of radio silence, they asked that I file a USPS claim, which I had already, and to send them the claim number. I sent them their requested info, and they prompted responded (after a month of back and forth!) that they can't send me a replacement box because the box was a free box. Are you freaking kidding me? I gave you money for years (and I bought annual subs as gifts for family members!), and when I had problems with my reward box, and jump through all the hoops that you requested, you do absolutely nothing.
Glossybox is up there with the worst CS I have ever received (along with RZ BOS). Honestly, I'm at a point where I only want to give money to companies I genuinely like, so Glossybox is never getting my money again. Off I go to Boxycharm and BeautyFix.
Beware, if your Glossybox goes missing, they'll waffle around for more than a month, and then won't do make it right.