Like some of you, I purchased the Gilt voucher for BOS back in late April/early May.
I did not redeem for the Spring box as I decided didn't really like it and the voucher was not specified as for ONLY the spring box. After reading the terms and conditions, it clearly stated that the voucher will be valid for 5 years for the amount purchased from the vendor *(see exact phrasing below), so I left the voucher in my inbox unclaimed. Naive and silly I know.
So I was excited to use it for Fall after seeing the spoilers and decided to go on the website to redeem, but the code came back as 'not valid' or something to that extent. So naturally I emailed BOS. Now they are saying that they can't let me use the monetary amount towards a Fall box because the voucher is ONLY for Spring. Instead, they 'reserved' boxes for Gilt voucher subscribers, which goes against the fact that my code was 'not valid', because if they reserved the boxes, then the voucher should still be 'valid' as the Gilt vouchers have unique codes.
So then I emailed them the terms and instead asked either for the equivalent of the voucher amount as in the Gilt terms (so I can put it towards the Fall box), or a refund. Which I don't think is unfair as I feel that the way the voucher was presented was a little deceiving (no where in the terms did it specify it was ONLY for spring), but the customer service rep said no and that I need to take the issue up with Gilt because Gilt is the vendor. Which again is NOT the case, because the VENDOR is always the service provider. NOT Gilt.
I was originally angry at my own naivety, but now I am angry at RZ BOS as they are trying to contest terms and agreements that they themselves entered into.
Sorry for the long post... I have never had this sort of response from customer service reps before.
*May be used to obtain the discount stated on the Voucher until the “redeem by” date stated above; after that time, and for a period of 5 years from the date of issue, the Voucher may be redeemed with the Vendor for the services stated on the voucher equal to the value for which it was originally purchased.