Anyone else having issues with Vellabox?

Member Discussion Question
#1

Hi all! Is anyone else also having issues with Vellabox? They seem to always be delayed shipping orders, and customer service isn’t responsive to emails. I’m not sure if it’s a one time thing, or if I should open a dispute with PayPal while I still can. I’m hesitant to open a dispute because I do enjoy the Vellaboxes, if and when I do get them. Thanks :slight_smile:

#2

Hi @Arisa ! Welcome to the forums!

I wish I could be helpful but I’m not familiar with that box.

I just wanted to jump in and welcome you

Hopefully others on here will be able to be more helpful :wink:

Welcome!!

2 Likes
#3

@Arisa I don’t currently get them but I did and never had trouble.

1 Like
#4

I am not familiar with the Vellabox! What sort of box is it? And I’m sorry you are having issues with it

1 Like
#5

Thank you!

1 Like
#6

It’s a natural candle box! Each month features a candle from a different small-business candle company from across America. I wasn’t sure if my current issues were just bad luck or if other people were also experiencing problems. If I don’t need to cancel I would actually prefer not to because the boxes are very nice when I do get them!

#7

I cancelled at the end of November cause I was drowning in candles, but they were having problems with the site and I had to have them cancel on their end. They did get back to me right away though, what email address are you using? They got back to me within 3 hours and the email was support@vellabox.com is that the same as you’re using? They also have an insta you can try.